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Quality and Patient Safety

In HUS, we invest in the quality and safety of our activities. Our goal is the continuous improvement of patient care. Our patient safety is based on continuous development of our activities. Our work on quality and patient safety is described in our self-supervision program and plans, which we report on three times a year.

HUS self-supervision

Self-supervision is the primary form of supervision at HUS. As a social welfare and health care service organizer and provider, HUS and all our units are required self-supervision. Self-supervision refers to the means and measures a service organizer and provider uses to monitor, follow, and assess their work.

Self-supervision ensures customer equality, and the availability, continuity, safety and quality of services provided. The Act on the Supervision of Social Welfare and Health Care Services, which entered into force in 2024, obliges public and private social welfare and health care service organizers and providers to prepare and publish their unit-specific self-supervision plan.


Self-supervision plans of HUS units

In the self-supervision plan, the service provider describes the central risks related to their service production, and how the service provider and their staff monitor and ensure the quality, adequacy and safety of their services, and the adequate number of staff needed in customer and patient work.


Statistics of Haipro Notifications on Quality and Patient Safety

HUS Quality Registers and Persons in Charge


Magnet Hospital

In HUS, we are part of the international Magnet Hospital© project. The Magnet Hospital recognition requires evidence of excellent nursing work. 



Patient Safety

Patient safety is an integral part of quality. In HUS, we invest in safe patient care, high quality of care, and patient focus. Our goal is that the treatment or treatment environment will not cause the patient any danger or harm. 

All our employees involved in patient care complete an online patient safety training. We also analyze the patient and customer feedback we receive and adapt our activities based on the feedback.

Adverse events may include treatment-related infections, incorrect or delayed diagnosis, or a medication error.

If you want to know more about your rights as a patient, you can contact our patient ombudspersons.





HUS equality and non-discrimination plan

HUS has an equality and non-discrimination plan as well as an operational non-discrimination plan, which means a continuous process in HUS care and patient work that aims to treat everyone equally and to prevent discrimination.

In spring 2023, HUS launched a multiprofessional, representative equality committee which aims to develop and monitor equality in the various HUS units.

The various HUS units also have expert groups on multicultural nursing.


Our internal reporting channels

We use various internal reporting channels through which our personnel can report adverse events, safety-related observations, or misconduct. We also have a channel where our personnel can report successes.






Our quality indicators

Likelihood to recommend (NPS)

HUS in total

Feedback (pcs)
246433
Situation
-100
82
100

The following three quality indicators are commonly monitored in top hospitals around the world:

Duration of treatment3,5 days
Readmission rate1,7%
Mortality rate3,0%

Date period to which the figures relate: treatment period February 2025, readmission and mortality rate January 2025.

What do the figures mean?

  • The indicator for the duration of the treatment period describes the average duration of the inpatient stay on a hospital ward. Psychiatric treatment periods are not included in this indicator.
  • Readmission refers to a patient’s unplanned visit again for the same reason within 30 days of their discharge. The readmission rate indicates how many of the inpatient treatment periods have led to such an unplanned visit.
  • The mortality rate shows the proportion of patients who have died within 30 days of the start of their inpatient treatment period, whether the patient was hospitalized or discharged at the time of death.

Updated: 24.06.2025

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