Changes to the laboratory appointment booking system
Keywords:The laboratory appointment booking system is introducing strong electronic identification for those booking an appointment through a user account. It will still be possible to book an appointment without identification and without a user account.
Update 5.6.2025: Strong electronic identification for those who act on behalf of someone else will be implemented on June 12, 2025.
In future, you can book a laboratory appointment online with or without strong electronic identification. The strong electronic identification is done via the Suomi.fi service and you can identify yourself using online banking credentials or a mobile certificate, for example. Strong electronic identification will be introduced on Thursday May 22, at 10:00 p.m. in preparation for future changes to the Client Data Act.
Booking an appointment without identification and without a user account will remain unchanged, so you can continue to book appointments without identification.
Old user accounts will be deactivated
Once strong electronic identification has been introduced, it will no longer be possible to log in to the appointment booking system with the old user accounts (email and password). When strong electronic identification is introduced, appointments made with the old user accounts will be linked to the user with strong electronic identification based on their personal identity code. This means that bookings made with old user accounts will also appear when signing in with strong electronic identification. Below are some frequently asked questions and answers concerning strong electronic identification.
With strong electronic identification, you can manage your booked appointments in the system. If you book an appointment without strong electronic identification, you will receive an email or an SMS with a reservation key which you can use to reschedule or cancel your appointment if necessary.
Book a laboratory appointment
We recommend booking a laboratory appointment. Most laboratory tests do not require fasting anymore, which means that you can have the tests taken in the afternoon. The unit that referred you for the laboratory tests will tell you if your tests require fasting and whether you can take your medicines normally before sample collection.
Book a laboratory appointment online at www.huslab.fi/booking or by calling the number (09) 471 86800 on weekdays 7:30 a.m.–3:30 p.m.
Frequently asked questions
I am not able to use strong electronic identification–what can I do?
Strong electronic identification in the HUS laboratories' appointment booking system is done via Suomi.fi.
Help in problem situations with Suomi.fi e-Identification - Suomi.fi
You can book an appointment to a HUS laboratory even without strong electronic identification. Select Book a new appointment from the appointment booking home page and proceed to the booking via the given options. When booking, you will be asked your name, personal identity code, phone number, and email address. You will receive an email or an SMS with a booking confirmation, a reservation key, and instructions for the laboratory visit. You can reschedule or cancel the appointment using the reservation key, if necessary.
Can I book an appointment without using strong electronic identification?
You can book an appointment to a HUS laboratory even without strong electronic identification. Select Book a new appointment from the appointment booking home page and proceed to the booking via the given options. When booking, you will be asked your name, personal identity code, phone number, and email address. You will receive an email or an SMS with a booking confirmation, a reservation key, and instructions for the laboratory visit. You can reschedule or cancel the appointment using the reservation key, if necessary.
I do not have online banking credentials, what should I do?
Strong electronic identification in the HUS laboratories' appointment booking system is done via Suomi.fi. You can identify yourself using Finnish online banking credentials, a mobile certificate, hightrust.id mobile application, or an ID card with Citizen Certificate.
You can book an appointment to a HUS laboratory even without strong electronic identification. Select Book a new appointment from the appointment booking home page and proceed to the booking via the given options. When booking, you will be asked your name, personal identity code, phone number, and email address. You will receive an email or an SMS with a booking confirmation, a reservation key, and instructions for the laboratory visit. You can reschedule or cancel the appointment using the reservation key, if necessary.
What identification methods can I use?
Strong electronic identification in the HUS laboratories' appointment booking system is done via Suomi.fi. You can identify yourself using Finnish online banking credentials, a mobile certificate, hightrust.id mobile application, or an ID card with Citizen Certificate.
How do I use strong electronic identification?
- Start by clicking “Login” in the upper right corner on the home page of HUS laboratory appointment booking.
- Select your method of identification depending on what identification service you are using.
- Follow the instructions given by your method of identification.
If you wish to cancel identification, click Cancel. Do not use the browser's Back button to go backwards.
Help in problem situations with Suomi.fi e-Identification - Suomi.fi
Can I book an appointment for someone else by using strong electronic identification?
You can act on behalf of someone else through strong electronic identification if you have been granted a mandate.
For more on acting on behalf of someone else, click here.
I used strong electronic identification, but I cannot see my previously booked appointments, why is that?
When you log in to the laboratory appointment booking system with strong electronic identification, you are automatically created a user account. You can see all the bookings made from your user account when using strong electronic identification. If you have booked appointments without using strong electronic identification, those bookings will not be visible on your user account that uses strong electronic identification.
When we introduce strong electronic identification, the booked appointments of previously registered users will be linked to the strongly identified user based on their personal identity code. This means that when you use strong electronic identification, you will also see the appointments you’ve booked as a registered user before strong electronic identification was introduced to the system.
How can I cancel or reschedule the appointment I have booked?
When you have signed in to the laboratory appointment booking system using strong electronic identification, you can manage your bookings in the system. If you have booked an appointment without strong electronic identification, you will receive an email or an SMS with a booking confirmation and a reservation key which you can use to reschedule or cancel your appointment if necessary.