HUS year 2024: Patient care in figures

In 2024, we received about 357,000 referrals for non-urgent, i.e. elective treatment, up 0.4% on the previous year. We received 1,420 elective referrals per weekday on average.

In specialized healthcare, we treated 583,359 individual patients in our own services and outsourced services. The number of patients in specialized healthcare was 2.4% higher than in the previous year.

The comparable operating volume of medical services was 2.8% over budget while showing an increase of 2.4% on the previous year.

During 2024, we received around 500,000 customer reviews and around 335,000 feedback comments. Anonymous feedback shows that our customers are satisfied with the high quality of care. 

In 2024, the HUS recommendation index score (Net Promoter Score, NPS) was 80, which is very good.

Slight increase in the number of visits

The number of emergency department visits for specialized healthcare increased by 0.6% on the previous year. There were 257,522 emergency department visits, an average of 700 per day.

There were 2.49 million booked appointments during the year under review in all. This number increased slightly from around 2.43 million visits in the previous year. 

A total of 17.6% of all visits were remote appointments. The number of remote appointments increased by 15% in somatic medicine on the previous year but decreased by 3% in psychiatry, the number of remote appointments being about 85,000 and about 226,000, respectively.

The number of childbirths increased

During the year, we had 15,530 childbirths, 1.6% more than in 2023. Altogether 15,732 babies were born in our hospitals.

Changes in the number of births are reflected in the number of births per hospital. In Lohja Hospital (768 births, -35.24), the total number of childbirths was lower than in the previous year, as there was a summer break in childbirth services which were then permanently relocated to other HUS maternity hospitals at the end of November. 

The number of childbirths increased in the Women’s Hospital (8,168 births, +3.65%), at Espoo Hospital (4,422 births, +5.29%), and in Hyvinkää Hospital (2,172 births, 7.58%).

Increase in the number of surgical procedures

We performed a total of 91,572 surgical procedures at HUS in 2024. The number of surgical procedures increased by 4% compared to the previous year. In particular, the number of elective or preplanned procedures increased.

Particular successes in surgery activities were an increase in the number of neurosurgical procedures and a reduction in the number of people on the waiting list for surgery. The number of neurosurgical operations increased by up to 32% compared to the previous year. Among specialties, the number of operations increased in neurosurgery and especially in gastrointestinal surgery. There was also an increase in plastic surgery and cardiac surgery procedures.

The number of operating hours increased by 5.5% compared to 2023. HUS hospitals have a total of 159 operating rooms.

Read more: 

• Number of surgeries performed at HUS increased in 2024 
• A record number of procedures performed at HUS Neurosurgery in 2024 – the waiting list is now under control 

Slightly fewer transplants than in the previous year

A total of 449 transplants were performed in HUS in 2024, which is slightly less than in the previous year. Of these transplants, 20 were for children. HUS also performed Finland’s first hand transplant at the end of the year.

Read more:

• First in Finland hand transplantation performed at HUS